Customer Service Representative

http://www.franchisesouq.com/jobs/company/smashing-cleaning-services
Smashing! Cleaning Services
Dubai  -  United Arab Emirates
1 Current Job Openings

Al Quoz, United Arab Emirates
Job Detail
  • Industry:
    Environmental Services
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    1000-3000
  • Job Location:
    Dubai, United Arab Emirates
  • Minimum Education:
    High school or equivalent
  • Minimum Experience:
    1 Year
  • Apply By:
    Sep 27, 2018
  • Job Posting Date:
    May 27, 2018
Job Description

Job Description
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer
accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

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